Captain

Job Description

The Head Waiter oversees and coordinates the activities of the waitstaff to ensure excellent customer service and a smooth dining experience. This role involves managing daily operations, training new staff, and addressing any customer concerns.

Key Responsibilities:

• Supervise and Coordinate: Manage and coordinate the activities of the waitstaff, including assigning sections, ensuring timely service, and maintaining high standards of hospitality.
• Customer Service: Greet and interact with guests to provide exceptional service, address any issues or special requests, and ensure a positive dining experience.
• Training and Development: Train new servers on restaurant policies, service techniques, and menu knowledge. Provide ongoing support and feedback to improve performance.
• Menu Knowledge: Maintain a thorough understanding of the menu, including daily specials and wine pairings, to offer knowledgeable recommendations to guests.
• Operational Duties: Ensure that the dining area is clean, organized, and well-stocked. Monitor the flow of service and adjust staffing as needed.
• Problem Resolution: Handle any guest complaints or issues with professionalism and resolve them to the satisfaction of the customer.
• Collaboration: Work closely with kitchen staff, bartenders, and other team members to ensure efficient service and accurate order fulfillment.

Qualifications:

• Proven experience as a supervisor.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to remain calm under pressure and handle difficult situations with professionalism.
• Knowledge of food safety and sanitation practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Education:

• High school diploma or equivalent required.
• Certification in food safety or hospitality management is a plus.