Social Media Consultant

Job Description

Job Title- Social Media Consultant

Job Description:

As a Social Care Executive, you’ll be responsible for evaluation of customer queries/complaints, timely/ effective response management, and partnership with cross-functional teams to resolve issues across our social platforms. This role requires work from office and candidates should be willing to work across all shifts (24×7 support process).

Roles & Responsibilities:

• Reviewing social media posts and responding within the agreed first response timeline.
• Monitoring customers’ engagement and feedback on every post.
• Creating/personalizing written pieces that are sharp, memorable, and effective at prompting customers to take action.
• Optimizing content for different platforms.
• Collaborating with various teams to resolve queries/concerns and to contain viral posts.
• Monitoring social media metrics.

Skills and Experience:

• 1-2 years of social media engagement experience.
• A keen eye for details and resolution orientation.
• Problem-solving skills.
• Strong written communication skills with a deep understanding of grammar nuances.
• Editing and proofreading skills.
• Customer orientation with the ability to multitask.

Hiring checks :

• Stage 1- RMG Screening
• Stage 2- Typing test 28WPM/90% accuracy
• Stage 3- Grammar Test (85% score)
• Stage 4- Chat Simulation
  Salary- Rs 28,000( In hand salary is Rs. 22,000)

Experience- 1 year experience in Social media management/engagement experience & Customer support exp will be preferred with it.

Shift- Day Rotational

Job Location- Bangalore

For more information contact HR- 7470996028,7000230105