Service Manager

Job Description

The Service Manager at an automobile dealership is responsible for overseeing the service department, ensuring the highest level of customer satisfaction, and managing day-to-day operations. This role requires excellent leadership, customer service, and technical expertise to maintain dealership standards, manage staff, and ensure efficient service delivery.

Key Responsibilities:

1. Service Department Management:

• Oversee all aspects of the service department including scheduling, workflow, and customer service.
• Ensure that the service department is operating efficiently, meeting dealership and manufacturer standards.
• Monitor service appointments and ensure timely completion of repairs and maintenance.

2. Customer Relations:

• Act as the main point of contact for customer concerns and complaints.
• Ensure high levels of customer satisfaction and retention by maintaining clear communication with customers.
• Implement strategies to improve the customer experience and attract new customers.

3. Team Leadership:

• Manage, train, and mentor a team of service advisors, technicians, and support staff.
• Conduct regular performance reviews and provide ongoing coaching to ensure staff meet performance targets.
• Create a positive and productive work environment that fosters team collaboration.

4. Operations & Budget Management:

• Oversee the department’s budget, including labor costs, inventory, and other operational expenses.
• Ensure that all service processes align with dealership profit goals.
• Track key performance metrics (KPIs) like service revenue, customer satisfaction, and technician efficiency.

5. Quality Assurance & Compliance:

• Ensure all repairs and services are completed according to manufacturer guidelines and dealership quality standards.
• Maintain a safe and compliant work environment in accordance with health and safety regulations.
• Manage warranty claims and service documentation for accuracy.

6. Parts & Inventory Management:

• Coordinate with the parts department to ensure timely availability of necessary parts and equipment.
• Monitor inventory levels and anticipate demand for common service parts.

Qualifications:

• Bachelor’s degree in automotive technology, business administration, or related field preferred.
• Minimum of 3-5 years of experience in automotive service management.
• In-depth knowledge of automotive repairs, maintenance, and dealership operations.
• Strong leadership, communication, and customer service skills.
• Ability to manage budgets, KPIs, and financial reporting.
• Proficiency with dealership management systems and software.

Experience:

• 3 years(Min)

Salary:

• 35000-50000

Location:

• Narsinghpur (MP)