Engagement Head (Belapur)

Job Description

Role & Responsibilities :

• Being the face of TechM, at client premise, responsible for delivery assurance for all the programs and close customer interactions.
• To manage multiple complex customer programs from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.
• Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
• Responsible for delivery operations that includes Master Incident Management.
• Responsible for ADMS, AMS, Infra Management & Security management for the programs.
• Ensure that all customer feedback processes are completed on time.Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
• Influence customer perception positively and contribute to relationship management and drive account farming.
• Provide overall Technical/ Functional/ Management guidance to the team.
• Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.
•     Contribute to the Digitization drive of the Bank.
• Ensure multiple program deliveries are within the budget, up to the quality standards and as per the program delivery timelines committed to clients.
• Create a program level culture of giving the customer more for less.
• Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
• Ensure that both internal as well as client driven quality and compliance norms are met.
• Ensure complete contract management, including profitability and other parameters across multiple projects.
• Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project/program knowledge management related actions.
• Ensure that going forward the best practices become a part of the standard process.
• Create and maintain multiple program level dashboards to enable effective project/program management.
• Promote team work, motivate, mentor, develop subordinates and manage any conflicts within the teams.
• Align with the multiple units across teams for creating effective value chain for the customers.
  Ensure that skillsets in the team are built with the necessary certification.
• Play the role of the Mentor and Coach to the multiple program teams, sometimes working with many levels down, to both assess and develop their technical/professional capabilities

SKILLS /QUALIFICATION:

• Minimum experience of 17+ years (For extraordinary fast tracker 15+ Yrs)
• Candidate should be BE/BTech/MTech/MCA only
• Should be working as a program head/director already in his current role for Big team size program
• Should have majorly worked on JAVA/J2EE technology
• Should be 100% from Banking and Finance Delivery background
• Should have experience in handling Indian customers
• Should be comfortable to work from client office premiseBanking.

Banking Domain Skills:

• Banking Retail/Corporate – Candidates may have experience in core Banking or retail baking or corporate banking.
• Cash Management/Loan Management
• Supply Chain finance or Financing domain for retail/corporate
• Asset & Liability Management/Wealth Management
• Treasury or Risk Management
• Global Payments using SWIFT or domestic payments using domestic available channels like UPI, etc

Top 3 Mandatory Skills:

• Core Banking/Retail Banking/Corporate Banking Domain only – Minimum 4+years
• Majorly managed and worked on JAVA/ J2 EE technologies – Minimum 7+ years (Latest experience)
• Responsible for delivery assurance for all the programs and close customer interactions (All stakeholders internally and externally)

Candidate Profile:

• Should have experience in handling Indian customers
• Must have worked as Director or VP level currently
• Team Size – 30+ members minimum.

Education Qualification:

• BE, BTech, ME, MTech or MCA only