Social Media Consultant

Job Description

Job Profile:

• We are hiring Social Media Consultant for flipkart.

Brief:

• As a Social Care Executive, you’ll be responsible for evaluation of customer queries/complaints, timely/ effective response management, and partnership with cross-functional teams to resolve issues across our social platforms. This role requires work from office and candidates should be willing to work across all shifts (24×7 support process).

Roles & responsibilities:
● Reviewing social media posts and responding within the agreed first response timeline.
● Monitoring customers’ engagement and feedback on every post.
● Creating/personalising written pieces that are sharp, memorable, and effective at prompting customers to take action.
● Optimising content for different platforms.
● Collaborating with various teams to resolve queries/concerns and to contain viral posts
● Monitoring social media metrics.

Skills and Experience:
● 1-2 years of social media engagement experience.
● A keen eye for details and resolution orientation.
● Problem-solving skills.
● Strong written communication skills with a deep understanding of grammar nuances.
● Editing and proofreading skills.
● Customer orientation with the ability to multitask.

Skillset:

1. Excellent comms in English – No MTI or RTI issue, grammatical or pronunciation errors, Candidate voice and accent should be clear while speaking.

2. Strong written communication skills with a deep understanding of grammar nuances.

3. Editing and proofreading skills.

Qualification:

• Should be Graduate from any field.

Experience:

• 1 year experience in Social media management/engagement experience & Customer support exp will be preferred with it

Salary:

• ₹28000 CTC

Location:

• Bengaluru, Karnataka

*for more information contact our HR on:7047930137